Policies
Returns, defects and withdrawal rights for custom and standard products. Last updated 17 July 2026.
The statutory 14-day withdrawal right generally does not apply to goods made to customer specifications or clearly personalised, including garments printed or embroidered with customer artwork. We identify custom production before payment and begin production after approval/payment as agreed. This exception does not remove rights for defective, damaged or incorrectly supplied goods.
Inspect delivery promptly and contact sales@printingneststudio.com with the order reference, description and clear photographs. Where goods are faulty or not as agreed, applicable consumer law may require repair, replacement, price reduction or refund. We cover reasonable return costs for accepted defect claims.
For eligible non-personalised consumer purchases, notify us within 14 days after delivery if you wish to withdraw. Products should be handled only as needed to inspect them and should be returned clean, unworn and with their original labels where reasonably possible. Unless the return is due to our error or a defect, the customer pays the return cost. Signed-in customers can open the order in their account and use Request a return; otherwise contact us before sending anything. Wait for an RMA reference and return instructions so the parcel can be identified correctly.
Contact us immediately if a custom order must be changed or cancelled. If production has not started, we will assess cancellation and costs already incurred. After garments, artwork setup or production have been committed, some or all costs may be non-refundable.
A return request is not an automatic refund. We review eligibility, provide return instructions where accepted and inspect received goods. Approved refunds are normally returned to the original payment method; processing time after approval may depend on the payment provider. Partial and full refunds are recorded separately from the original invoice and are supported by a credit note. Returned goods are added back to sellable stock only after they pass inspection.
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